UX Research
Churn & Retention Analysis
Retention is growth’s quiet engine and churn is its silent threat. Our Churn & Retention Analysis uncovers why customers leave and what keeps them loyal, using data-driven insights and behavioural analysis to turn at-risk users into long-term advocates.
What We Offer
We transform raw data into clarity. These deliverables give you the insights, visuals, and action steps needed to truly understand retention drivers and act with precision.
We transform raw data into clarity. These deliverables give you the insights, visuals, and action steps needed to truly understand retention drivers and act with precision.
We transform raw data into clarity. These deliverables give you the insights, visuals, and action steps needed to truly understand retention drivers and act with precision.
Our Churn & Retention Analysis Deliverables Include:
Churn & Retention Analysis Report
Comprehensive insights into why customers leave or stay.
Churn & Retention Analysis Report
Comprehensive insights into why customers leave or stay.
Behavioral Trigger Map
Identification of moments that influence stay/leave decisions.
Behavioral Trigger Map
Identification of moments that influence stay/leave decisions.
Strategic Action Plan (Optional)
Clear, prioritized roadmap to improve retention rates.
Strategic Action Plan (Optional)
Clear, prioritized roadmap to improve retention rates.
Retention & Churn Dashboards (Optional)
Visual metrics for ongoing tracking.
Retention & Churn Dashboards (Optional)
Visual metrics for ongoing tracking.
DO THIS IF
Growth isn’t just about winning new customers, it’s about keeping the ones you already have. Acting now means turning potential churn into loyalty and long-term value.
Protect Revenue
Retaining customers is more cost-effective than acquiring new ones.
Protect Revenue
Retaining customers is more cost-effective than acquiring new ones.
Protect Revenue
Retaining customers is more cost-effective than acquiring new ones.
Identify Early Warning Signs
Act before customers disengage completely.
Identify Early Warning Signs
Act before customers disengage completely.
Identify Early Warning Signs
Act before customers disengage completely.
Boost Customer Lifetime Value
Keep users active and spending longer.
Boost Customer Lifetime Value
Keep users active and spending longer.
Boost Customer Lifetime Value
Keep users active and spending longer.
Support Predictable Growth
Reduce volatility caused by fluctuating customer numbers.
Support Predictable Growth
Reduce volatility caused by fluctuating customer numbers.
Support Predictable Growth
Reduce volatility caused by fluctuating customer numbers.
Strengthen Brand Loyalty
Build experiences that deepen emotional connection.
Strengthen Brand Loyalty
Build experiences that deepen emotional connection.
Strengthen Brand Loyalty
Build experiences that deepen emotional connection.
PAYOFF OF THE SERVICE
PAYOFF OF THE SERVICE
The real reward is stability and trust. Stronger retention builds not only predictable revenue but also deeper relationships that fuel lasting growth.
The real reward is stability and trust. Stronger retention builds not only predictable revenue but also deeper relationships that fuel lasting growth.
Higher Profitability
Lower acquisition costs by keeping existing customers.
Higher Profitability
Lower acquisition costs by keeping existing customers.
Higher Profitability
Lower acquisition costs by keeping existing customers.
More Predictable Revenue
Stable customer base means steadier cash flow.
More Predictable Revenue
Stable customer base means steadier cash flow.
More Predictable Revenue
Stable customer base means steadier cash flow.
Better Customer Relationships
Deeper understanding leads to stronger bonds.
Better Customer Relationships
Deeper understanding leads to stronger bonds.
Better Customer Relationships
Deeper understanding leads to stronger bonds.
Increased ROI Across Teams
Align marketing, product, and service efforts to retention goals.
Increased ROI Across Teams
Align marketing, product, and service efforts to retention goals.
Increased ROI Across Teams
Align marketing, product, and service efforts to retention goals.
Pricing Options
Turn at-risk users into long-term advocates. Use data-driven insights and behavioural analysis to keep your customer loyal.
One Time Project
What is included
Churn & Retention Analysis Report
Behavioral Trigger Map
Strategic Action Plan (Optional)
Retention & Churn Dashboards (Optional)
Starting at :
+
9.8k
€
Per Project
*4-6 Weeks
*Boost Customer Lifetime Value
*Identify Early Warning Signs
One Time Project
What is included
Churn & Retention Analysis Report
Behavioral Trigger Map
Strategic Action Plan (Optional)
Retention & Churn Dashboards (Optional)
Starting at :
+
9.8k
€
Per Project
*4-6 Weeks
*Boost Customer Lifetime Value
*Identify Early Warning Signs
One Time Project
What is included
Churn & Retention Analysis Report
Behavioral Trigger Map
Strategic Action Plan (Optional)
Retention & Churn Dashboards (Optional)
Starting at :
+
9.8k
€
Per Project
*4-6 Weeks
*Boost Customer Lifetime Value
*Identify Early Warning Signs
Expand Your Possibilities
DISCOVER WHAT SERVICE IS MADE FOR YOU
Not sure which service is the perfect fit? Reach out—we’ll guide you to the research solution that aligns with your goals and unlocks real impact.