UX Research
First-Time User Research
Your onboarding isn’t just a process, it’s the first chapter in your customer’s story with you. Our FTUE Research evaluates and optimizes the first-time user experience, ensuring every step (from sign-up to first interaction) is smooth, intuitive, and inspiring, turning curious visitors into engaged, loyal users.
What We Offer
A set of practical, insight-driven tools designed to transform onboarding into a seamless, engaging, and human experience.
A set of practical, insight-driven tools designed to transform onboarding into a seamless, engaging, and human experience.
A set of practical, insight-driven tools designed to transform onboarding into a seamless, engaging, and human experience.
Our First-Time User Research Deliverables Include:
FTUE Audit Report
Detailed breakdown of onboarding strengths, weaknesses, and opportunities.
FTUE Audit Report
Detailed breakdown of onboarding strengths, weaknesses, and opportunities.
Friction & Drop-Off Map
Visual analysis of where users disengage.
Friction & Drop-Off Map
Visual analysis of where users disengage.
User Testing Recordings & Transcripts
Real first-time user reactions and pain points.
User Testing Recordings & Transcripts
Real first-time user reactions and pain points.
Optimization Roadmap
Actionable, prioritized plan to improve the onboarding journey.
Optimization Roadmap
Actionable, prioritized plan to improve the onboarding journey.
DO THIS IF
By optimizing how users experience your product from day one, you set the stage for trust, momentum, and long-term growth.
Maximize First Impressions
Capture user attention and trust from the very first interaction.
Maximize First Impressions
Capture user attention and trust from the very first interaction.
Maximize First Impressions
Capture user attention and trust from the very first interaction.
Increase Activation Rates
Ensure more users complete onboarding and reach the “aha” moment.
Increase Activation Rates
Ensure more users complete onboarding and reach the “aha” moment.
Increase Activation Rates
Ensure more users complete onboarding and reach the “aha” moment.
Reduce Early Churn
Prevent drop-offs in the critical first days of usage.
Reduce Early Churn
Prevent drop-offs in the critical first days of usage.
Reduce Early Churn
Prevent drop-offs in the critical first days of usage.
Improve Conversion from Trials
Turn trial users into paying customers with a seamless start.
Improve Conversion from Trials
Turn trial users into paying customers with a seamless start.
Improve Conversion from Trials
Turn trial users into paying customers with a seamless start.
Boost Word-of-Mouth & Referrals
A positive start encourages users to recommend your product.
Boost Word-of-Mouth & Referrals
A positive start encourages users to recommend your product.
Boost Word-of-Mouth & Referrals
A positive start encourages users to recommend your product.
PAYOFF OF THE SERVICE
PAYOFF OF THE SERVICE
Strong beginnings fuel lasting success. With an optimized first-time user experience, your company gains measurable impact today while building the foundation for sustained loyalty tomorrow.
Strong beginnings fuel lasting success. With an optimized first-time user experience, your company gains measurable impact today while building the foundation for sustained loyalty tomorrow.
Strengthen Brand Perception
A brand experience that feels thoughtful, polished, and human.
Strengthen Brand Perception
A brand experience that feels thoughtful, polished, and human.
Strengthen Brand Perception
A brand experience that feels thoughtful, polished, and human.
Faster Time to Value
Help users quickly experience the benefits of your product.
Faster Time to Value
Help users quickly experience the benefits of your product.
Faster Time to Value
Help users quickly experience the benefits of your product.
Better Monetization
Improve the conversion of free or trial users to paid plans.
Better Monetization
Improve the conversion of free or trial users to paid plans.
Better Monetization
Improve the conversion of free or trial users to paid plans.
Long-Term Loyalty
Create a positive foundation for ongoing engagement.
Long-Term Loyalty
Create a positive foundation for ongoing engagement.
Long-Term Loyalty
Create a positive foundation for ongoing engagement.
Higher Activation & Retention Rates
Keep more users engaged beyond day one.
Higher Activation & Retention Rates
Keep more users engaged beyond day one.
Higher Activation & Retention Rates
Keep more users engaged beyond day one.
Pricing Options
The first moments define the entire journey. Make it unforgettable by improving your onboarding process.
One Time Project
What is included
FTUE Audit Report
Friction & Drop-Off Map
Optimization Roadmap
User Testing Recordings & Transcripts
Starting at :
+
9.5k
€
Per Project
*3 -5 Weeks
*Ensure Your Customer Retention
*Uncover Why Customers Slip Away
One Time Project
What is included
FTUE Audit Report
Friction & Drop-Off Map
Optimization Roadmap
User Testing Recordings & Transcripts
Starting at :
+
9.5k
€
Per Project
*3 -5 Weeks
*Ensure Your Customer Retention
*Uncover Why Customers Slip Away
One Time Project
What is included
FTUE Audit Report
Friction & Drop-Off Map
Optimization Roadmap
User Testing Recordings & Transcripts
Starting at :
+
9.5k
€
Per Project
*3 -5 Weeks
*Ensure Your Customer Retention
*Uncover Why Customers Slip Away
Expand Your Possibilities
DISCOVER WHAT SERVICE IS MADE FOR YOU
Not sure which service is the perfect fit? Reach out—we’ll guide you to the research solution that aligns with your goals and unlocks real impact.