UX Research
Customer Truth Sessions
Through in-depth remote interviews, we uncover the motivations, needs, and hidden frictions that shape customer decisions. Customer Truth Sessions give you clarity, empathy, and the strategic insight to design products and services that resonate today, and remain relevant tomorrow.
What We Offer
Walk away with concrete tools and reports that transform raw customer insights into actionable business strategies.
Walk away with concrete tools and reports that transform raw customer insights into actionable business strategies.
Walk away with concrete tools and reports that transform raw customer insights into actionable business strategies.
Our Customer Truth Sessions Deliverables Include:
Interview Recordings & Transcripts
Raw material for internal reference and training.
Interview Recordings & Transcripts
Raw material for internal reference and training.
Customer Insight Report
Structured analysis of motivations, needs, and frictions.
Customer Insight Report
Structured analysis of motivations, needs, and frictions.
Thematic Maps
Visual summaries of key patterns and relationships between insights.
Thematic Maps
Visual summaries of key patterns and relationships between insights.
Actionable Recommendations Deck
Clear, prioritized strategies to act on findings.
Actionable Recommendations Deck
Clear, prioritized strategies to act on findings.
DO THIS IF
Turn insight into foresight, discover the hidden drivers behind customer choices and stay ahead of change.
Reveal Hidden Motivations.
Understand why customers really choose, or abandon your offer.
Reveal Hidden Motivations.
Understand why customers really choose, or abandon your offer.
Reveal Hidden Motivations.
Understand why customers really choose, or abandon your offer.
Identify Critical Frictions.
Pinpoint obstacles that prevent loyalty and repeat purchases.
Identify Critical Frictions.
Pinpoint obstacles that prevent loyalty and repeat purchases.
Identify Critical Frictions.
Pinpoint obstacles that prevent loyalty and repeat purchases.
Elevate Your Decision-Making Process.
Base product and service improvements on human truths, not just internal assumptions.
Elevate Your Decision-Making Process.
Base product and service improvements on human truths, not just internal assumptions.
Elevate Your Decision-Making Process.
Base product and service improvements on human truths, not just internal assumptions.
Unlock Market Relevance.
Adapting faster to evolving customer expectations.
Unlock Market Relevance.
Adapting faster to evolving customer expectations.
Unlock Market Relevance.
Adapting faster to evolving customer expectations.
De-risk Innovation.
Validate concepts before investing in large-scale rollouts.
De-risk Innovation.
Validate concepts before investing in large-scale rollouts.
De-risk Innovation.
Validate concepts before investing in large-scale rollouts.
PAYOFF OF THE SERVICE
PAYOFF OF THE SERVICE
Translate customer understanding into measurable business impact, from loyalty to ROI.
Translate customer understanding into measurable business impact, from loyalty to ROI.
Stronger Product-Market Fit
Align offerings with what customers truly want.
Stronger Product-Market Fit
Align offerings with what customers truly want.
Stronger Product-Market Fit
Align offerings with what customers truly want.
Improved Customer Retention
Remove barriers and increase satisfaction.
Improved Customer Retention
Remove barriers and increase satisfaction.
Improved Customer Retention
Remove barriers and increase satisfaction.
Faster, Smarter Innovation
Shorten time from idea to validated solution.
Faster, Smarter Innovation
Shorten time from idea to validated solution.
Faster, Smarter Innovation
Shorten time from idea to validated solution.
Higher ROI
Direct resources to the most impactful improvements.
Higher ROI
Direct resources to the most impactful improvements.
Higher ROI
Direct resources to the most impactful improvements.
Pricing Options
Go beyond the obvious. Listen deeply. Build what truly matters.
One Time Project
What is included
Interview Recordings & Transcripts.
Customer Insight Report.
Thematic Maps.
Actionable Recommendations Deck.
Starting at :
+
10.5k
€
Per Project
*4-6 Weeks
*Validate Your Concepts
*Get Feedback Based On Customer Needs
One Time Project
What is included
Interview Recordings & Transcripts.
Customer Insight Report.
Thematic Maps.
Actionable Recommendations Deck.
Starting at :
+
10.5k
€
Per Project
*4-6 Weeks
*Validate Your Concepts
*Get Feedback Based On Customer Needs
One Time Project
What is included
Interview Recordings & Transcripts.
Customer Insight Report.
Thematic Maps.
Actionable Recommendations Deck.
Starting at :
+
10.5k
€
Per Project
*4-6 Weeks
*Validate Your Concepts
*Get Feedback Based On Customer Needs
Expand Your Possibilities
DISCOVER WHAT SERVICE IS MADE FOR YOU
Not sure which service is the perfect fit? Reach out—we’ll guide you to the research solution that aligns with your goals and unlocks real impact.